Frequently Asked Questions
Yes! You will note from the pictures on our website that our artworks have been signed by the artist and/or there is often a picture of the artist holding their completed painting. We provide a Decorate Me, Authenticity Certificate which verifies that we as a business have checked and verified the authenticity of the artwork. You will receive the certificate with the painting.
Our artworks are sourced from a supplier who works with the Aboriginal Community to ensure they are paid and treated fairly. The artists are paid for their paintings immediately which means they do not need to wait for a sale to get paid.
We sure can! If you have a particular size, colour palette, or style of Artwork you would like please contact us via email@example.com so we can find your perfect match.
All purchases have a 14-day money-back guarantee. Shipping is included in the purchase price and if you wish to return you can organise and pay to ship for the return. If the product is not damaged when returned (i.e. same condition when purchased) we will refund you your money via the merchant you purchased.
Absolutely, please see below:
"Excellent service, prompt responses to all queries both pre and post-purchase. The painting arrived on time and packaged well to ensure safe arrival. The painting is now stretched and framed and is stunning! Thank you!!" Betti P.
Most towns and cities will have at least one local company that provides stretching and framing. Many of our clients prefer to get their canvas stretched and not framed but really comes down to your preference. It is important that the company you choose uses a good quality stretcher bar and bracing to ensure your painting will last through the years.If you need assistance locating a local company, please email us via firstname.lastname@example.org.
Our paintings like most artworks (not yet framed) are on canvas and will be rolled and posted via our courier service (at no extra cost Australia-wide). You can then organise to get the painting stretched and/or framed. We can stretch it for you at an additional cost and post stretched. Please note this will add extra time to the delivery to allow our staff to stretch it (up to an extra 7 days).
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
We usually courier our Aboriginal Art via Pack and Send.
Please note that tracking can sometimes take a day or two to be updated by the carrier.